Listening to our residents and their relatives

Receiving feedback is extremely important to the team at St Mary’s Court as it enables us to meet the needs of our residents and continually improve.

Kindness, Comfort and Respect

We are constantly checking that we are living up to our motto of Kindness, Comfort and Respect, by asking our residents, families and visitors what we could do better, and we respond immediately to what they tell us.

Every year we run our survey of residents and relatives which enables feedback to be provided anonymously. Below you will see our results from the last three years.

Our latest results at a glance:

“People and their families experienced an inclusive service that was responsive to ideas and dealt with complaints well to people’s satisfaction. Management was open and actively listened to people through their quality assurance processes.”

CQC Report August 2016

The results of the residents and relatives survey

SONNET CARE HOMES
RESIDENT/RELATIVE SURVEY OUTCOMES – YEAR ON YEAR COMPARISONS